Answers to Every Question.

No. CutFlow runs in your web browser on any device - desktop, tablet, or phone. All you need is an internet connection. Works on Windows, Mac, iPad, Android, everything.

Yes! We offer CSV import for clients and historical data. During your onboarding call, we'll help you migrate your existing data so you can hit the ground running.

Absolutely. CutFlow supports multi-branch operations with separate order queues, inventory tracking, and transport schedules for each location - all visible from a single dashboard.

You can choose to subscribe and keep all your features and data, or simply stop using CutFlow with no charges. We won't automatically charge you - you decide if you want to continue.

Yes, absolutely. Upgrade or downgrade anytime from your account settings. If you upgrade, you're only charged the prorated difference for the remaining days in your billing period. Downgrades take effect at your next billing cycle.

SMS credits are included in your plan: 100/month (Starter), 400/month (Professional), or custom (Enterprise). Most workshops use 250-500 SMS per month. Additional SMS packages are available if needed.

Yes. No long-term contracts, no cancellation fees. Cancel from your account settings anytime. You can choose to cancel immediately or at the end of your billing period.

Yes! Pay annually and save 20% compared to monthly billing. Your rate is locked in for the year, even if prices increase.

CutFlow works alongside any cutting optimisation software. While we don't directly integrate with CAD/CAM tools, you can easily manage orders in CutFlow and export cutting lists. Many customers use us with Cut Rite, Ardis, and similar tools.

Yes! You can create custom workflow statuses, rename existing ones, set automatic SMS triggers, and configure the order flow to match exactly how your workshop operates.

API access is available on our Enterprise plan. You can integrate CutFlow with your existing systems, create custom automations, and build bespoke workflows.

We're constantly adding new features based on customer feedback. If there's something you need, let us know and we'll add it to our roadmap. Your input helps shape the product.

CutFlow is designed for real workshops, not IT departments. If your team can use WhatsApp or Facebook, they can use CutFlow. We also offer free onboarding support to get your team comfortable.

Absolutely! Every new customer gets a FREE 1-hour onboarding call where we'll help you set up your account, train your team, and answer all your questions. Plus a step by step tutorial when you start your trial.

Yes. We use bank-level encryption (256-bit SSL), UK-based data centers, and are fully GDPR compliant. Your data is backed up daily and never shared with third parties. We take security seriously.

Your data remains accessible for 30 days after cancellation, giving you time to export everything you need. After that, it's securely deleted from our servers. You can request a full data export at any time.

Professional and Enterprise customers get priority phone and email support. Starter plan customers have access to email support.